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Angela
Infrequent Poster

USA
4 Posts
Posted - 12/11/2013 :  13:23:14  Show Profile  Send Angela an AOL message  Reply with Quote
why is it that when i upload my images, some come out upright and others upside down?

thanks
Angela

Julie A.
Admin

47 Posts
Posted - 12/11/2013 :  13:51:46  Show Profile  Reply with Quote
Hi Angela,
Please contact support (at) strata (dot) com, I'm sure we can help you out. Please include as many details as you can about the issue you are having.

Julie A.
Strata Software
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Angela
Infrequent Poster

USA
4 Posts
Posted - 12/11/2013 :  14:36:37  Show Profile  Send Angela an AOL message  Reply with Quote
ok i just did thank you
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Angela
Infrequent Poster

USA
4 Posts
Posted - 12/11/2013 :  15:18:36  Show Profile  Send Angela an AOL message  Reply with Quote
Hi Julie

so basically i sent you guys an email already but haven't gotten a response.

my question is when i open strata foto 3D, i start a new project and upload my images.
some of my images come out upright others upside down is there a reason? or am i saving them wrong?
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Julie A.
Admin

47 Posts
Posted - 12/11/2013 :  16:22:16  Show Profile  Reply with Quote
Hi Angela,

We have not seen any messages from you in the support email. I've sent you an email through the forum with a different email address to try.

There are several reasons why the images might not be recognized and automatically oriented. It's really hard to tell without seeing your project.

Julie A.
Strata Software
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